Updated Date: 1st January 2018

At Lochlabs Limited, accessible from www.lochlabs.com, one of our main priorities is the privacy and security of our clients and users. This Privacy Policy document outlines the types of information that are collected and recorded by Lochlabs Limited and how we use, store, and protect it.

If you have additional questions or require more information about our Privacy Policy, please do not hesitate to contact us.

Consent

By engaging with our services, submitting your information, or using our website, you hereby consent to this Privacy Policy and agree to its terms.

Information We Collect

The personal and business information that you may be asked to provide, and the reasons for collecting it, will be made clear at the point of collection.

We may collect the following information:

• Full name
• Email address
• Phone number
• Company name
• Physical and/or postal address
• Tax Identification Number (KRA PIN)
• Business registration documents
• Pharmacy and Poisons Board licenses (for both the business and licensed pharmacist, where applicable)
• Referee information
• Bank details and financial information

Additionally, if you contact us directly, we may receive any other information you choose to provide, including attachments and communication content.

How We Use Your Information

We use the information we collect in various ways, including to:

• Maintain and manage client portfolios and records
• Process orders and deliver services
• Manage accounts and follow up on outstanding balances
• Assess and validate credit terms and financial credibility
• Process tax obligations, including VAT claims
• Detect and prevent fraud
• Minimize financial and operational risks
• Improve our services and business operations
• Communicate with clients regarding services, updates, and support

Log Files

Lochlabs Limited follows standard procedures of using log files. These files log visitors when they visit our website. Information collected may include IP address, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and number of clicks. This information is used for analytics, system administration, and improving user experience.

Cookies and Web Technologies

Like most websites, Lochlabs Limited uses cookies to enhance user experience. These cookies store visitor preferences and help us optimize content based on browser type and usage behavior.

Users may choose to disable cookies through their browser settings.

Third-Party Services

We may engage third-party services such as payment processors, analytics providers, or regulatory systems. These third parties may collect and process data in accordance with their own privacy policies.

Lochlabs Limited does not control third-party cookies or data practices and encourages users to review third-party privacy policies where applicable.

Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal and business data against unauthorized access, loss, misuse, or disclosure.

Data Retention

We retain collected information only for as long as necessary to fulfill business, legal, and regulatory requirements.

Your Data Protection Rights

Depending on applicable laws, you have the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of your data under certain conditions
• Object to or restrict processing of your data
• Request transfer of your data (data portability)

We will respond to such requests within a reasonable timeframe.

Children’s Information

Lochlabs Limited does not knowingly collect any Personal Identifiable Information from children under the age of 13. If such information is identified, we will take immediate steps to delete it.

Compliance

Lochlabs Limited complies with the Data Protection Act, 2019 (Kenya) and adheres to internationally recognized data protection principles, including those under the General Data Protection Regulation (GDPR), where applicable.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Email: info@lochlabs.com
Phone: +254 720 952 727
Website: www.lochlabs.com